We accept a wide range of health plans, including PPOs and HMOs through the Children’s Physicians Medical Group, Healthy Families, Medi-Cal, Tri-West, and more. Visit our insurance page for a complete list of plans.
We accept credit cards (Visa, American Express, Mastercard, and Discover), debit cards, and Health Savings Accounts (HSA) cards.
Yes, simply click on Pay Bill in the site navigation menu. You will need to know your account number and total balance due to complete the online form and make your payment.
Most services are covered, but we do recommend contacting your insurance company prior to your appointment to verify your plan benefits. You can also ask:
Does your health plan require an assigned PCP (for example, an HMO)? If yes, verify that a Valle Verde Pediatrics provider is your assigned PCP. This usually will populate on your Member ID Card.
Are there any limits on preventive care? How does it differ from coverage for sick visits?
Do I have a co-pay or deductible?
Do I have additional responsibility for services provided after hours?
Call our Billing team at (858) 487-8333, and we will be happy to assist you with the application process.
Hours, appointments & services
Our office is open for well and sick care from 8:30 a.m. to 5:00 p.m., Monday through Friday. (We are closed for lunch from 12:30 p.m. to 1:30 p.m.)
Valle Verde Pediatrics is located at 15525 Pomerado Road, Suite B1, in Poway. We proudly serve the greater San Diego area, including 4S Ranch, Del Sur, Torrey Highlands, Carmel Valley, Poway, Rancho Bernardo, Ramona, Rancho Penasquitos, Mira Mesa, Scripps Ranch, and Rancho Santa Fe.
All of our providers and staff speak English. Some speak other languages as well, including Spanish and Mandarin.
We do, although it’s always best to call to book an appointment ahead of time or call ahead for a same-day sick visit if you can.
Existing patients can schedule a well or sick visit, minus the exceptions below*. Please note that you must type in your child’s name exactly as it appears in our records to be able to schedule an appointment — please do not use any nicknames or alternate names.
*Types of visits that cannot be scheduled online:
Any visits for an infant less than 2 months old
First evaluation for ADD or ADHD
Pre-operative clearance
Injuries, such as broken bones or sprains
Respiratory distress
Shot-only or lab-only visits
You can schedule a shot-only appointment by calling our office or booking through MyChart.
You can schedule well visits up to one year ahead of time.
At Valle Verde Pediatrics, we try to get patients in and out of the office ASAP so they can get back to their busy lives — but without ever compromising the level of care they receive. The best times to schedule your visit are early in the morning or immediately after lunch (which ends at 1:30 p.m.). If we have a lot of sick visits or emergencies that day, you may wait longer than usual. To save time, you are also welcome to request a “first available” appointment.
Our many services include:
Well checkups
Sick visits
Injury and wound care
Vaccines and immunizations
On-site laboratory testing
Chronic disease management
Prenatal and postnatal care
Behavioral health
Valle Verde Pediatrics offers a variety of online and in-person classes, including New Parent, Breastfeeding, and Birthing 101 — visit Classes & events to learn more. Your care team can also recommend support groups in your community.
Yes. We provide appointment reminders to help patients confirm, cancel, or reschedule appointments when necessary. Patients who miss a scheduled appointment or do not cancel at least 12 hours before their appointment may be charged a $55 missed appointment/no-show fee. Missed appointments without prior notice may be reported to the patient's health insurance plan for care coordination purposes. Repeated missed appointments may result in dismissal from the practice.
Sick care
Yes, we see all sick children on the same day if possible. It’s always best to schedule an appointment ahead of time or call ahead for a same-day sick visit. We also allow walk-ins on a limited basis.
If your child is experiencing a life-threatening emergency, call 911. Otherwise, call us at (858) 487-8333 and select option 5 for after-hours care. Many issues can be resolved with at-home care or a telehealth visit, followed by an in-person visit to the office when necessary.
After-hours care is available by phone for all Valle Verde Pediatrics patients. If your child has a medical problem that requires urgent treatment, you will be connected with a clinician who is trained to provide assistance by phone.
We recommend writing down the following information, so you can refer to it during your call:
Your child’s age
Your primary concerns
How long your child has experienced symptoms (and if they are getting worse)
Anything you have already done to treat your child’s condition
Your child’s temperature
Your child’s intake of fluids and output of urine and stool
Your child’s alertness (if you are concerned about lack of responsiveness, call 911 for emergency care)
We will also ask for your phone number so you can be called back if necessary.
Yes, Valle Verde Pediatrics has separate well and sick waiting areas. Please follow the posted signs and sit in the appropriate section.
Valle Verde Pediatrics partners with both Pomerado Hospital and Rady Children’s Hospital. To learn more, visit our Hospital Affiliations page.
If your child is admitted to a hospital where our providers have been granted privileges (see above), one of our affiliated hospitalists will visit your child and keep your Valle Verde Pediatrics provider informed on their condition. A post-hospital visit is usually scheduled here after your child is discharged. Please be sure to bring your discharge summary to this follow-up visit.
Well visits
After your child turns 3, they begin getting annual checkups once a year, plus sick visits as needed. Scheduling annual checkups around your child’s birthday is a good way to remember!
During your child’s first year, well visits are scheduled 3 days after birth, then at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, and 12 months.
During your child’s second year, well visits are scheduled at 15 months, 18 months, and 24 months.
During your child’s third year, well visits are scheduled at 30 months and 36 months.
For continuity of care, Valle Verde Pediatrics encourages you to schedule all well visits with your child’s primary provider. However, we cannot guarantee that your primary provider will be available for same-day sick visits.
Combined Care Visits
What is a well-child visit?
A well-child visit (also called a preventive or annual physical exam) is a routine appointment focused on your child’s overall health and development. It typically includes a review of your child’s medical, family, and social history; age-appropriate screenings and immunizations; developmental assessments; physical examination; and preventive health counseling.
A Combined Care visit happens when your child’s clinician addresses and completes more than one type of care during the same appointment. This may include completing a well-child visit during a sick visit, if your child is due, or addressing additional medical concerns during a scheduled well-child visit. Combined Care visits allow families to take care of everything in one visit rather than scheduling a return appointment.
Well-child visits are considered preventive care and are typically covered by insurance at no cost to you. However, when additional concerns or conditions are evaluated and managed during the same visit, insurance plans may apply additional copays, deductibles, or coinsurance based on the patient’s specific benefits. This billing reflects the additional time, medical decision-making, and complexity involved in addressing concerns beyond the preventive exam.
Preventive services typically covered as part of a well-child visit include: a conversation about your child’s medical history (including social and family history), height and weight screening, age-appropriate immunizations (based on your plan’s coverage), developmental and behavioral screenings, routine physical examination, and preventive health counseling such as nutrition and safety guidance.
Additional billing may apply when your child’s clinician evaluates or manages concerns beyond the preventive exam, such as new symptoms (fever, cough, rash, ear pain), chronic or ongoing conditions (asthma, allergies, ADHD), medication concerns or prescription refills, behavioral or mental health evaluations, and certain specialized screenings (autism evaluations, adolescent depression screenings, and similar) that fall outside your plan’s preventive coverage.
Most insurance plans cover the preventive portion of a well-child visit at no cost. However, coverage for additional services to address conditions or concerns varies by plan. We recommend contacting your insurance provider directly to understand your specific benefits, including any copays, deductibles, or coinsurance that may apply to non-preventive services.
Absolutely. If you prefer to keep your visit focused on only what your child was initially scheduled for, you can let your child’s clinician know. Any additional care can be scheduled as a separate return appointment. However, many families find it more convenient to address everything in one visit rather than making an additional trip to the office. Your clinician will always prioritize your child’s health and safety, so if a concern requires immediate attention, they will discuss this with you.
If you have questions about charges from your child’s visit, please contact our billing department by calling 858-487-8333. Our team can help explain the services billed, assist with insurance questions, and work with you on any concerns. You can also contact your insurance provider directly for details on your specific plan’s coverage.
Sometimes additional services that were already documented and provided during your child’s visit are identified through a post-visit review and billed accordingly.
As documentation is finalized and reviewed, claims may be updated to ensure services provided during the visit are accurately reflected and submitted to the patient’s insurance plan. If you have questions about a specific charge, please contact our billing team by calling 858-487-8333.
Telehealth
A telehealth visit is a video conference with a Valle Verde Pediatrics provider that can often replace an in-office visit, based on certain qualifying conditions. Ask us or keep reading to learn more!
Telehealth appointments can be requested via the MyChart app. To download the app, visit the Apple App Store or Google Play Store.
Telehealth appointments for Valle Verde Pediatrics patients are conducted during regular business hours.
Yes, our providers can often treat minor illnesses, injuries, and other health concerns virtually. We will begin the visit by asking specific questions about your child’s medical history, then observe your child via video. In many cases, this process is enough to make a diagnosis and create a treatment plan. Your virtual provider also has access to your child’s medical records and can prescribe medication(s).
If your child needs an in-person visit for any reason, we will help you schedule one to ensure your child gets a complete and comprehensive evaluation.
It’s best to conduct the visit in a private, quiet, and well-lit area with a stable internet connection. Turn off the TV to minimize distractions, and put other children or pets in another room. For safety reasons, you should never conduct a telehealth visit from a moving vehicle.
We recommend preparing just like you would for an in-office visit, jotting down any questions or concerns ahead of time. We also recommend logging on a few minutes early in case there are any technical issues. Your child (the patient) must be present for the visit. Please also have your child’s current medication list and any other pertinent information nearby.
Yes, you will receive a text message and email confirming your child’s appointment details, including the date, time, and instructions for joining the telehealth visit.
All telehealth visits are conducted through the MyChart app, and existing patients are not required to pay any fees in advance. Your insurance company will be billed first, and then you are responsible for any portion the insurance company does not cover.
Requests for forms, records, refills & referrals
If Valle Verde Pediatrics has not seen your child for the condition you want a specialist referral for, you must schedule an appointment first. If your child has already been seen, you can use the patient portal to make your request. We will contact you when the referral is ready, usually within 5-7 business days.
Contact our office and tell us what medication needs to be refilled, along with the phone number for your pharmacy. You can also request prescription refills via the patient portal.
Basic records like visit notes, lab results, immunizations, and school/physical forms are available to you 24/7 through the patient portal. Requests for additional records or your child’s full medical chart must go through MyChart. Fees and processing time may vary depending on the request type and delivery method (digital vs. mailed).
Please contact the office directly to make your request. Your form should be completed within 3-5 business days.
Contact the physician’s office you are transferring from and ask for your child’s records to be released to us.
Patient portal
You can schedule and manage appointments, access your child’s medical records (including visit summaries, lab results, vaccines and immunizations, medications, and referrals), pay your bill, and more — all in one convenient place.
If Valle Verde Pediatrics already has an email address on file for you, contact our office to request a unique link for the patient portal.
Check your inbox for your unique link. (If you don’t see the email, please check your spam folder.) In the email, click on “Set up portal account” and follow the steps accordingly.
Your practice code is included in the welcome e-mail for your family’s account. You’ll find it at the bottom of the e-mail.
Yes, all information stored on the patient portal is protected by industry-standard SSL encryption and the username and password of your choice.
Go to the patient portal, click on the “Trouble logging in?” link, and follow the prompts.
Please call our office to receive a link for the child you’re missing access for.
No, the MyChart app and access are free for Valle Verde Pediatrics patients, giving you easy access to your child’s medical records at no cost.
In the app, click “New Appointment.”
Select the visit reason that fits your needs.
You will see a provider list, plus the next available appointment.
Select the date and time you prefer and add your appointment details.
In the MyChart app, select the “Lab” icon to view the results.
In the MyChart app select the “immunizations” option. You will have the option to print your child’s immunization records and other medical records in this section.
In the MyChart app, select the “Refill” option. If no refills are available, we recommend scheduling an appointment in the “Appointments” section. Your pharmacy can also request refills from us on your behalf.
A proxy account allows a designated individual to access and manage another person's health information. Parents/legal guardians typically use this account to access their child(ren)'s records.
In adherence with the Cures Act, parents/legal guardians will receive login credentials that allow them to access multiple children’s information with one single login.
Note: Patients are eligible to have access to their own portal account after age 12, depending on state regulations.
User support is built into the MyChart app. You can also send an email request to mychart@rchsd.org.
